Responsive IT
We’ve got your back! If you’re not covered under one
of our Proactive or Managed Service programs, but still need an IT
solution, then you can still get unparalleled support utilizing our
Break/Fix model. This is a pay as you go service meaning that you pay
for any time we spend supporting your technology. This is also referred
to Time & Materials.
Whether you need equipment upgraded or are facing a significant
failure, ServiceDesk is here to provide you the support when you need
it.As your company leans more and more on technology as the core of your business, the more important it becomes to keep your systems up and running. If and when there is an outage, it can be felt in a multitude of ways across your entire business. Each passing minute of downtime can present a missed opportunity and result in a loss of revenue. During these crucial moments, there is nothing more important than getting your systems back online… enter ServiceDesk.
Free Monitoring
We provide you with software that will do a light proactive scan to determine the health of your equipment. If our NOC is alerted to a health issue, then you will be notified in advance of our findings. This can help mitigate any issue before it becomes a full blown outage.This is Free of charge to our Responsive IT customers!
- Light Monitoring
- Asset/Software/Hardware Reporting
- ServiceDesk Systems Tray icon
- Remote Control
Break/Fix services
ServiceDesk’s standard break-fix services include some of the items isted below. If you don’t see what your looking for make sure to call us with the service your looking for. We most likely can assist you.
- Hardware installations and upgrades
- Desktop troubleshooting
- Laptop troubleshooting
- Application troubleshooting
- OS installations
- Network equipment troubleshooting/configuration
- Network Administration
- Servers administration and configuration
- Storage Devices
- Phone systems
- Moves, adds and changes
- Cloud Services
Managed Services Vs. Break/Fix.
An ounce of prevention is worth a pound of cure! Meaning, If you put in a little effort to prevent an issue, then you won’t have to put in a lot of effort to solve the issue.At ServiceDesk, we firmly believe that the best support is the support you didn’t even know you were getting. Our monitoring platform regularly works in the background monitoring and proactively fixing a majority of the issues automatically. However, there are always issues that can’t be avoided. When outages occur, which will happen from time to time, we’ll be on it!
No matter which option you choose for your business, ServiceDesk will be there to ensure that we deliver the very best in IT services. It is however our duty to point out bad along with the good so that you are equipped with the knowledge necessary to make the best decision for your company.
With that said, the Break/Fix Model does have some disadvantages compered to the Managed or Proactive IT model.
Downside to Break/Fix
- Unpredictable costs: In this model it is difficult to predict the monthly fee’s a business will incur each month
- Prolonged Downtime: Your system may be down without your knowledge as there is no proactive monitoring alerting to the system health
- High Risk: Your systems could fail at any given time, loss of data can occur or become corrupt without you even realizing it until it is too late
- Servers: They require ongoing maintenance in order to ensure optimal performance
- Affordability: This service is billed by the hour and depending on the outage can add up to more then the monthly fee for a Proactive or Managed service plan
Upside to Managed IT
- Proactive IT services: As your Managed Service Provider, we take pride in the fact that we are responsible for your IT needs and will go above and beyond to ensure your systems are up and running
- Adminsitration: We manage everything to with your device including, maintenance, monitoring, support and administration
- Unlimited Support: We provide unlimited technical and Service Desk support for your devices under the Managed plan
- Predictable & lower cost: The same predictable monthly bill each and every month
- Knowledge: As a Managed Service Provider, we are in the business of staying ahead of the curve
- Peace of mind: Sleeping at night becomes a bit easier knowing that your most critical systems are being watched
Pricing
In a break-fix model, the pricing is based on an hourly rate. However, we do sell a 10 hour block at a discounted rate. These hours are good for the month and do not role over, so please keep that in mind.
- Hourly rate – $125
- 10 Hour Blocks – $1000 ($100 /hr)
